Frequently Asked Questions

Reduce costs: Complete automation of operations and cloud infrastructure reduces tour operators’ administrative and operational costs by up to 80%.

Easy to implement: Toursys is 100% environmentally friendly as it is paperless and operates with low energy consumption and user friendly as it allows you to operate in a graphical environment and in any language, requiring no technical skills.

Reduces risks: Toursys fully automates all processes, creates a quote in minutes, bringing from the database seasonal rates, group rates, children rates, regional rates, virtual tour desks, allotment control, warns of expiration dates of supplier contracts and liability policies.

Innovation: It uses the latest technology available in the world for highly scalable environments such as Amazon, Google and Microsoft, and can be used on a smartphone as well as a laptop. Toursys includes a semantic language translator for tourism services that uses artificial intelligence, i.e., it can make the quote in Spanish and send it in Russian without using any external translator.

Data security and confidentiality: All information is stored in Amazon, Google or Microsoft servers, data backups are done every 5 minutes and the information can only be accessed by the end user.

New markets: Toursys makes it possible to offer Costa Rica’s entire tourism offer worldwide through its platforms Toursys B2B for Tour Operators and Toursys B2C for end customers.

Benefits for your company’s management: Toursys allows you to monitor your business in real time. It provides information on profitability per customer, per type of service and performance of each employee, comparing how many quotes are made and how many are converted into reservations.

Benefits for your sales team

Toursys allows your employees to quickly create quotes, customized and professional proposals from your product catalog or sales manual.

Benefits for your company

Toursys provides your management with tools that will help you make faster decisions based on updated information, identifying changes in the tourism industry market.

Toursys enables you to go beyond your customers’ expectations by delivering fast and accurate results every time.

Toursys allows you to:

– Create customized quotes for tours, transportation and vacation packages.

– Manage your suppliers’ information and services while keeping track of up-to-the-minute rates

– Automatically export your quotations to Word, PDF and XML

– Automatically generate your bookings and vouchers with Word, PDF and XML

– Manage and control daily services.

– Manage reservations with suppliers and customers.

– Issue service invoices to your customers

– Process your payments to suppliers

– Manage prices and margins per customer and per service

– Create group reservations

There are many advantages of using the cloud over on-premises systems:

1. Reduced time to benefit

Since the system runs over the Internet, all you need to set up are your computers. Once they are running, Toursys can be accessed from any Internet browser.

2. Lower costs

Instead of paying for your own hardware, with cloud-based solutions, you only pay for what you use. This means that the cost of using the latest technology is distributed among each user, making it lower for everyone.

3. Scalability and integration

With traditional software running locally, you would need to buy more servers to expand your business. With cloud-based solutions, you only need to purchase one additional license to expand your workforce.

4. Software update

Through cloud-based applications, you don’t need to worry about having to install the latest software update because it is done automatically. Once we update the Toursys servers, everyone will have the latest version of the software.

The number of tourists using smartphones and tablets is growing rapidly; however, many travel companies have not optimized their systems to be compatible with mobile devices.

Yes, everything is included free of charge.

No, you can use Toursys in your native language and in your country’s time zone.

Toursys is designed for inbound tour operators, travel agencies, transportation service companies and hotels that offer tour packages and organize events.

No, Toursys can easily be operated from one to hundreds of people.

Yes, your information is stored on Amazon AWS, Microsoft AZURE, Google Cloud servers, companies that automatically back up all your data on a daily basis.

Only people who have a username and password can access your information, and only you can generate these passwords. You can assign roles for each user, so you can control who can view, edit and modify the data of your customers or suppliers.